Ana's Bridal Boutique

Okay so extremely excited my wedding gown finally came in today after waiting wayyy too long for it 1 year and 1 month, damn I think I could have learned to make it myself in that amount of time. On that note I do NOT recommend anyone to give business to Ana's Bridal in EP Ana the owner is the idiot who ordered the wrong dress that still took 9months to come in when they tell you 4-6months!Then I had to fight for some of my money back and free alterations and headpiece. I get there and the slip says free alterations with purchase of bridesmaids dresses, WHAT this lady must be on some good stuff!! Like I would ever purchase anything else from you again. Then under her breath says she really can't be doing this as she is fixing the slip. REALLY???????Then I want to try on a headpiece with my dress and she says I cant because there are all pins on the floor and it is dirty from her setting up the display in the front window, WOW seriously I made this appointment 4 days ago why would you be doing this now? OMG talk about poor service! As stressful as this situation has been it is hilarious and amazes me that this lady's still in business, Anyone have any business 101 material for this lady?? LOL

Bridesmaids dresses were ordered in the wrong color but we were told it came in the preferred color. There was no compensation for the "boutique's" mistake! Aweful!!

I purchased my wedding gown and had the alterations done at Ana's. They were flexible about when I could come in for my alterations and they did a great job. My dress was absolutely beautiful. I got it off the rack at a great price so it needed a fair amount of alterations and they were excellent! Michelle did my last fitting and she was very reassuring. There were dresses in a huge range of prices and styles. My only complaint was that at initial visit I was a bit frustrated because the girl that was helping me upstairs seemed impatient and somewhat put out by the amount of dresses I wanted to try on. Otherwise everything was great and my dress fit perfectly.

Every company that I dealt with throughout the wedding planning process was close to perfect- with one exception: Ana's Bridal. I made the mistake of ordering my bridesmaids dresses from them without reading any reviews. They had the designers I liked and their location is convenient. The first time I called to make an appointment everything was fine on the phone. However, when we arrived we couldn't find any employee in the store for about 10 minutes. The BM dresses are on the bottom floor which has an overwhelming incense smell. There was a young girl working who just let us browse without really assisting us very much. Ana was also present- she was very nice and did help us finalize the dress choices. We picked out two dresses out and left. Within the next month my bridesmaids called and ordered the dresses with their measurements as they all lived out-of-state. Once they all ordered, the final order was placed and the staff assured me I would not need a "rush" order and said there was plenty of time. The first half of the dresses came in about one week early which was great. Then we didn't hear anything from the store for the next few weeks. I called several times to check. Almost everytime I called I would get their voicemail, never any call back. This became very frustrating to the point where I was close by when calling once and stopped in to find only 2 customers in the store with several employees free. When I asked why they hadn't been answering the phone, they replied that they were busy. I found this interaction to be rude and somewhat disheartening. Ana seems like a good person but her employees may want to think about the way they conduct business. The last half of the dresses came in only 2 weeks before the wedding, leaving me 2 weeks to deliver them to 4 girls out-of-state and have them fitted. This store has the potential to be an East Providence asset but has a long way to go. Sadly, I have had to redirect several potential customers (mother-in-law, friends recently engaged) to other bridal stores.

When i went with my bridesmaid to actually pick out the dresses the staff were amazing and made sure that everything was the way i wanted. When it came to my bridesmaids to do their fitting they all seemed to have a problem with the service. They were all told different prices for the same exact alternations. One of them were told that the hem would be $30 and the other was told $35. not a big deal they just paid it but the price should be the same if its the same thing. they were both the same dress size and the dress length was also the same so not sure why one was $5 more than the other. Besides my bridesmaid having trouble with the service that was provided. Ana the owner was the best and she was always so friendly and knew me by my name every time i went there. She helped me pick out the most beautiful hair piece ever.

I can honestly say I had a great experience here. I only got my wedding dress here, I ordered my bridesmaids dresses from J Crew. My dad and I went to pick out my wedding dress together and we had a great time. I live 3 hours away so I couldn't make it down during the week for fittings and they were very accomodating. I know a lot of people have had problems with their dresses coming in late, but that is a result of the manufacturer not necessarily Ana's. I really did have a great experience here.

I have mixed feelings about them. I got my dress & my BM dresses there. BM dresses came in the wrong color the first time & had to send them back. It was "rushed" ordered, but only came in a few weeks before the wedding. Apparently there were two color charts. When I went in to see the dress because my BM told me it was a completly different blue & sent me a pic, I told the girl there this & she proceeded to tell me pics make colors look different. I know this, but the difference in color was extreme, so that I found hard to beleive. When the BM dresses ccame out, they were in fact navy blue instead of turquios.I also had my fitting done there. I had purchased an exspensive bra specifically for this dress & when I went in for my second fitting after alerations, it didnt fit well with the bra I purchased (too tight, made my boobs pop out too much), so I had to wear a different bra & I couldn't return the one I purchased for the occasion.I was told that I could pick up the dress the Monday before the wedding, so I called them the Friday before to confirm & when I did they told me that it wouldn't be ready until the thursday before. When I went in on Thursday, (I had an appointment for 3 people), we had to wait about 20 minutes for my dress to finish being steamed.My mother also had purchased her dress here & had a jacket made. She paid $70 for the jacket & then when she went to get her dress, they told her she owed $100 for the jacket. Thank goodness she kept her receipt for proof that she paid for the jacket!I would go back to buy a dress here, but that's it..too confusing for the customer for anything else.

I would never recommend anyone to go here, My dress was not done untill 3 days before my wedding. The bussal fell apart hafe way into the reseption. the groom and grooms mens tuxes did not arrive untill the night before the wedding and the staff was so rude and did nothing to make the situation better and the alterations were so bad and sooooo much money.

Eh... I found a dress I adored online but had an incredibly "cheapy" budget in mind. Ana's carried it, so I went to see it and a few others once I discovered it exceeded my personal budget. They went out of their way to borrow samples of the dress I finally decided upon which I appreciated. Once the deposit was in hand, totally different story. They don't answer the phone! My dress and my maids were both purchased there and it was a nightmare to do fittings. We'd pretty much show up because we couldn't get anyone on the phone. Everyone was helpful once we were there but all you could hear was the incessant ringing. I had a final fitting and arrived two days before the wedding for pickup. I saw the dress, took it home and didn't think much about it until the big day. While getting dressed my MOH and BM noticed some errant threads on the zipper. These threads warped the zipper, making it jump off its track and making my dress unable to be zipped closed. I think they were left from the alterations because I tried it on twice earlier with no problems. I had myself SEWN into the dress and showed up late to my wedding. I don't know if Ana's can be blamed per se...but nobody had time to think about it, the problem just needed fixing. I'm sure however, if we had called for help no one would have answered the phone!!!!

I'm really torn about this particular vendor. At the end of the day the dress looked great and fit perfectly and I got a really great price on its so I'm happy and would definitely do it all over again. But, as others have pointed out there was a lot of stress along the way. They are extremely unorganized. I showed up for my second fitting and the dress wasn't ready -- apparently they didn't know I was coming in even though it was right there in the appointment book. Then they made me feel like it was my fault for scheduling my fittings too far in advance of the wedding which was ridiculous because they accepted the appointment and I'd explained to them why I was doing them so early. I also made the mistake of not asking for a quote on alterations before starting them and they ended up being quite expensive and a lot more than I had expected. In summary they have a great selection, good prices on dresses and do a great job with alterations but they need to work on customer service and organization.

Anna had a great selection. That is about all I can say in the positive category. I purchased a beautiful Mikaella gown and the price wasn't too bad, I was expecting to pay over $2k for my dress. In the beginning the experience was great, once they get your money it goes all down hill. My wedding gown came in 4 sizes too big, I brought it Victors to get altered because if they can't measure me properly there was no way I was going to let them cut my dress. They gave it to me in a trash bag when I told them I was going to have my alterations somewhere else!!!!! 2 of my Bridesmaids dresses had to be altered several times because they would pin, cut, sew, try on and they couldn't breath! They even managed to screw up my poor little flower girls dresses. My niece looked at me and said "I can't breath" Again, selection was wonderful but do not get free alterations take the discount and run to the nearest wedding dress Taylor! Oh and P.S. after you spend 2k on a dress they make you try it on in the basement they don't continue to treat you like a bride and let you try it on upstairs, another reference to “after you pay they DO NOT CARE”!

I SEARCHED EVERYWHERE FOR THE DRESS I HAD TO HAVE. I DID NOT KNOW WHAT IT LOOKED LIKE BUT KNEW EXACTLY WHAT IT WAS SUPPOSED TO LOOK LIKE. I TOLD ANA WHAT I WANTED AND SHE FOUND THE PERFECT DRESS FOR ME. IT WAS ABSOLUTELY GORGEOUS AND SHE ADDED THE FINISHING TOUCH OF CAP SLEEVES FOR ME AT A DECENT PRICE. ANA WAS VERY ACCOMMODATING. TOWARDS THE END I WENT TO A TON OF FITTINGS TO MAKE SURE EVERYTHING WAS PERFECT, AND IT WAS! I ACTUALLY BECAME FRIENDLY WITH BOTH ANA AND HER DAUGHTER MICHELLE WHO ALSO ASSISTS IN THE DRESS ALTERATIONS. I DID NOT FEEL LIKE I WAS AT A DRESS SHOP WITH STRANGERS, I FELT LIKE IT WAS AN OLD FAMILY FRIEND DOING EVERYTHING THEY COULD TO MAKE MY DAY PERFECT! I HIGHLY RECOMMEND!!!!!!

I had the worst experience and wish I would've read all the reviews before I bought my dress from Ana's Bridal. The dress they ordered for me didn't fit me properly. The measured me 6 months after my first measurement larger than I was on purpose to make it look like I gained weight and therefore it was my fault the dress didn't fit. I went back a week later to get remeasured and I somehow lost the 4 inches they say I gained in the bust. They were able to zip the dress and said see it fits you. I had four boobs popping over the top it didn't fit. My dress didn't come sealed from the company and it had makeup on it. I brought it to another seamstress who fixed it for me by putting in a beautiful corset back and she told me the dress was definately not new and was dirty. I can't believe there business is still open just based on all the bad reviews and the way they treat people. I will never recommend Ana's Bridal to anyone. I will continue to tell everyone to not go there.

I love the wedding gown that I purchased from Ana's and my sister's Maid of Honor dress as well. We were both able to make appointments for alterations without any issue, however if you call and get the answering machine, I would not bother to leave a message as no one will call you back. Ana did all of the alterations for my sister and myself, and our dresses looked beautiful and fit us well on the day of our wedding.

I would not recomend Ana's Bridal for Tux's!!Horrible business conduct, very unprofessional, bad customer service, & awful quality!!I had 6 groosmen, my husband and two dad's went here for tux's and i was totally mislead. They all went in or called in for their measurements about 4-6 months before my wedding. They all received calls THE DAY OF THE WEDDING to go and pick up the tux's.......THEY WEREN'T EVEN READY. Every single persons tux was way off in measurements. Each groosmen including my husband were there for 2 hours each the day of the wedding trying to get their tuxes fitted. Some shirts were missing buttons they sent one of our groosmen WITHOUT A VEST the day of my wedding. So one of my groosmen were missing a vest the day of my wedding.....on top of all this my husband and i went in to Ana's Bridal the following day to tell the owner about the missing vest and she basically called us liars.....VERY UNPROFESSIONAL!!!!! It gets worse....3 of the groosmens shoes ripped two hours into the reception including my husband. I would not recomend this company for tux's. It's awful they are unprofessional, horrible customer service, should not be in business espically after reading previous reviews on this site.

Do not use Ana's bridal unless you plan on being stressed out until the day of your wedding! The groomsmen ordered their suits through Ana's bridal, and every single one of them had a complaint. They tried to call their sizes in and never got called back. My husbands and most of the men's measurements were off. She told them they could pick them up the wednesday before the wedding, and they weren't ready until friday night!!!! Only one person's suit fit right, and my father-in-law who got measured by Ana's daughter said he thought the measurements weren't right, but she told him " the last time I checked, I work here not you, so let me do my job". And when he went to get his suit, NOTHING was right. The pants were too short, the shirt was too tight...he looked like he was wearing a bag! My father's pants were too short as well. The whole experience was horrifying and if you want to save yourself stress, avoid Ana's bridal!

Ana's was ok to deal with. They never called me about anything - I had to call them regarding the dress being in, when to have my first and second fitting, and when I could pick the dress up. That being said, I love my dress, and it fit perfectly. Just remember to bring cash for alterations - I forgot and had to leave and come back.

First things first...the girls there are dumb as rocks! The only good thing that came from Ana's bridal was my dress itself. They have a pretty good selection of dresses and I got a great price on my dress. Unfortunately there's a catch because the girls at Ana's bridal lack professionalism and have horrible customer service. I completely agree/ had many similar situations as previous bad reviews. The only way they must be staying in business is from new brides because there is no way they have returning customers. To any Bride reading this--please do the rest of us who had to deal with this place a favor, and bring your business elsewhere!

I bought my dress, my bridesmaids, and my mother's dresses at Ana's. My experience was wonderful. I am a plus size bride so I was happy that the boutique had a large variety. It's a nice feeling to actually wear the dress and not have hold it up in front of you. Besides the dress were gorgeous. The staff helped me pick one that would flatter my figure and fit my budget. My bridesmaids wore the same designer and color, but different dress styles. My girls went into the boutique on different occassions to shop around and the staff was always friendly and professional. It does get busy on Saturdays during the bridal season so there will be a lot of girls. You just need patience when shopping (of course!) Towards the end, during my final fittings, I was given the best treatment. They altered my dress to my specifications (added a sweatheart neckline and embellished the bussel with crystal appliques). They found me trendy accessories for my hair and a beautiful veil. They explained to me the terms of the boutique up front. So I knew that the fittings were a month before the wedding date; fittings needed to be scheduled in advance; that the final payment was in cash; the extra costs associated with special ordering; the cost of alterations. My bridesmaids and my mother's knew the same. Because of this our experience was seamless and without hassle. These terms were not a downside to the wonderful service and quality of Ana's staff. The quality is wonderful! I would shop there again and again. My mom still buys nightlife and dinner cruise dresses there! Just beautiful dresses.

Ana is wonderful and was accomodating and and all of the dresses were beautiful. Her employees, on the other hand, made everyone in my bridal party (including me) feel like we were inconveniencing them. My bridesmaids and I left many messages throughout this process and NONE were returned... If I had to do it again... I would most likely get the dresses elsewhere.